Service Engineer

AVI Limited is hiring a Service Engineer in Cape Town. 3+ years in IT support, Windows OS, and Active Directory experience required. Join a high-performing IT Shared Services team. Apply by 04 January 2026!

Company: AVI Limited

Location: Cape Town, Western Cape

Job Type: Permanent

Experience Level: Associate

Closing Date: 04 January 2026

Support the Brands You Love

AVI is the powerhouse behind South Africa’s most trusted household names. Our IT Shared Services team is the backbone of this success, ensuring our systems remain stable and our people stay productive. We are looking for a Service Engineer who balances technical depth with a passion for people. If you enjoy hands-on troubleshooting and want to work in a collaborative, professional, yet relaxed team of six, this is your next career move.

Key Areas of Impact

Technical Support & Incident Management

• End-to-End Ownership: Deliver high-quality 1st and 2nd line technical support, managing 15–20 incidents daily from logging to resolution.
• Call Excellence: Respond to inbound support calls promptly, maintaining a Grade of Service above 85%.
• SLA Compliance: Resolve incidents within agreed service levels and manage third-party service calls to ensure timely completion.

Infrastructure & Optimization

• Core Maintenance: Assist with the installation, configuration, and optimization of server hardware, storage, and virtualization platforms.
• Proactive Monitoring: Utilize monitoring tools to investigate root causes of system alerts and address recurring issues to improve stability.
• System Administration: Manage user accounts and permissions using Microsoft Active Directory and ensure security via antivirus and patching protocols.

Collaboration & Communication

• Team Synergy: Work closely with Service Desk Agents and technical teams to ensure seamless outcomes.
• User Engagement: Translate complex technical issues into clear, actionable communication for non-technical users.

What You Need to Succeed

Experience & Qualifications

• Education: Grade 12 (Matric) is essential; an IT Diploma or CCNA is highly advantageous.
• Certifications: MCSA / MCP or equivalent technical certification.
• Proven Track Record: At least 3 years in a Service Desk or IT support environment.

Technical Skill Set

• OS & Software: Expert knowledge of Windows OS and Office 365.
• Networking: Working knowledge of TCP/IP, DHCP, Ethernet, and VPN.
• Mobile Support: Experience supporting handheld devices (iOS and Android).
• System Admin: Solid experience with Active Directory; exposure to SCCM, SCOM, or Orchestrator is a distinct plus.

Core Attributes

• Customer-Centric: You view answering calls and helping users as a core value-add.
• Resilient: Ability to stay calm under pressure and manage multiple tasks in a fast-paced FMCG environment.
• Collaborative: Open to sharing knowledge and leveraging the strengths of your teammates.

Why Join AVI IT Shared Services?

• Collaborative Culture: Thrive in a team that values accountability, innovation, and mutual support.
• Impact: See the direct results of your work in the efficiency of South Africa’s leading brands.
• Growth: Advance your career in a setting that prioritizes continuous improvement and professional development.

Job Summary

How to Apply

If you are a problem-solver who is passionate about delivering IT excellence, please submit your application via the AVI Careers Portal.

Note: This role may require occasional overtime or weekend work during emergencies and limited travel to various AVI sites.