CoinFlip is hiring a Bilingual Customer Support Representative (Remote). R22k Total CTC. Fluent in Spanish & English. Join the global leader in crypto kiosks. Apply today!
Company: CoinFlip (Global Digital Currency Platform)
Location: Remote (South Africa)
Job Type: Full-time, Permanent
Total CTC: R22,000 per month
Role Overview
Join the global leader in cryptocurrency accessibility! CoinFlip operates the world’s largest network of crypto kiosks across the globe, including the US, Canada, Australia, and South Africa. We are looking for a Bilingual Customer Support Representative based in South Africa to support our growing international user base.
In this role, you aren’t just answering phones; you are a digital currency ambassador. You will educate new users on blockchain technology, troubleshoot technical hardware issues with our ATMs, and provide a “white-glove” service experience across phone, chat, and email.
Key Responsibilities
- Multichannel Support: Provide world-class assistance via phone, chat, email, and SMS to our global ATM and App customer base.
- Crypto Education: Guide new users through their digital currency journey, providing clear and patient education on how to use crypto safely.
- Technical Troubleshooting: Identify and resolve functional issues with ATMs and mobile applications; report trends to the global engineering team.
- Compliance: Maintain strict adherence to security and compliance standards in every transaction.
- Performance Excellence: Meet and exceed KPIs in a fast-paced, high-volume support environment.
Mandatory Requirements
- Language Proficiency: Business fluent in both Spanish and English (Non-negotiable).
- Education: High School Diploma or equivalent.
- Technical Literacy: Competent computer skills with the ability to troubleshoot iOS and Android platforms.
- Typing Speed: Minimum of 30 WPM.
- Flexibility: Willingness to work a flexible schedule, including night shifts.
Bonus Points For:
- Basic knowledge of Cryptocurrency and Blockchains.
- 1–2 years of contact center experience.
- Experience with CRM tools (Salesforce, Zendesk, Hubspot) or cloud-based software (Five9, NICE).
- Experience working in a compliance-heavy environment.
The Ideal Profile
- Patient & Curious: You love explaining the “how and why” to first-time crypto users.
- Solution-Oriented: You look past the symptoms to find the root cause of technical issues.
- Multitasker: You can balance a live chat while managing a high-priority email queue.
Compensation & Benefits
- Base Salary: R18,000 per month.
- Night Shift Allowance: R3,000 per month.
- Travel/Connectivity Allowance: R1,000 per month.
- Total Monthly CTC: R22,000.
Job Summary
| Feature | Details |
| Industry | FinTech / Cryptocurrency |
| Location | 100% Remote (South Africa) |
| Shift Work | Yes (Includes Night Shift Allowance) |
| Awards | Stevie® Award Winner for Customer Service |
How to Apply
If you are passionate about the future of finance and meet the bilingual requirements, we want to hear from you! Apply via our global careers portal at www.CoinFlip.tech.
Note: By applying, you consent to receive SMS communications regarding your application. CoinFlip is an equal opportunity employer.