Hiring: Website Content Manager (Remote). 2+ years GoHighLevel and WordPress/Webflow experience required. Support field-service SaaS clients with DNS, automations, and website troubleshooting. PST hours. Salary: R18k – R21.5k. Apply now!
Company: [SaaS Field-Service Platform]
Location: Fully Remote (Working U.S. Business Hours – PST)
Job Type: Full-Time
Salary: R18,000 – R21,500 per month (Based on experience)
Experience Level: Mid-Level (Technical Support)
Role Purpose
We are looking for a technically sharp, detail-oriented Website Content Manager to support our field-service and workflow SaaS platform. This is a high-impact role in a fast-paced, product-driven environment. You aren’t just an admin; you are a technical problem-solver who understands the mechanics of websites, DNS, and complex automations. You will guide our customers—service-based business owners—through onboarding, setup, and troubleshooting to ensure their digital presence and workflows are seamless.
Key Areas of Impact
Technical Website Support (Must-Have)
- Builder Proficiency: Support and guide customers using no-code/low-code builders, specifically GoHighLevel (GHL), WordPress, or Webflow.
- Troubleshooting: Diagnose and resolve common web issues, including domain connection errors, publishing failures, broken pages, and mobile responsiveness.
- DNS Management: Confidently navigate domain/DNS concepts to help clients connect their landing pages and funnels.
SaaS Platform & CRM Management
- GoHighLevel Operations: Manage GHL-specific configurations, including automations, triggers, pipelines, and calendars.
- Onboarding: Lead users through account setup, user permissions, and workflow configurations.
- API & Integrations: Troubleshoot basic API-related issues and third-party integrations within the SaaS ecosystem.
Customer Success & Documentation
- Technical Translation: Explain complex technical concepts clearly to non-technical business owners via email, chat, or ticketing systems.
- Knowledge Management: Accurately document issues, troubleshooting steps, and final resolutions to improve the platform’s internal knowledge base.
What You Need to Succeed
Non-Negotiable Requirements
- Experience: Minimum 2+ years of hands-on experience with GoHighLevel (GHL).
- Web Building: 2+ years of experience using WordPress, Webflow, or GHL website/funnel builders.
- Technical Support: 2+ years in a technical support role for a SaaS or web-based platform.
- Language: Professional-level written and verbal communication skills in English.
Technical Skill Set
- Foundational Knowledge: Strong understanding of how websites, landing pages, and forms break and how to fix them.
- Domain Expertise: Solid grasp of DNS, CNAME records, and A-records.
- Logical Thinking: Ability to build and troubleshoot complex workflows and automations.
System Requirements
- Internet: Minimum 20 Mbps stable connection.
- Hardware: 2.4 GHz processor or higher | 8 GB RAM minimum | Headset with microphone.
Schedule & Environment
- Hours: Monday – Friday, 9:00 am – 5:00 pm PST. (Applicants must be comfortable working U.S. hours).
- Culture: Remote, professional, and product-driven.
- Growth: Performance-based opportunities for pay increases and career advancement.
Job Summary
| Feature | Details |
| Primary Platform | GoHighLevel (GHL) |
| Web Builders | WordPress, Webflow, GHL Funnels |
| Shift | U.S. Business Hours (PST) |
| Pay Range | R18,000 – R21,500 |
How to Apply
If you have the technical “grit” to troubleshoot websites and the high EQ to manage customer expectations, please submit your application. Candidates without hands-on website builder experience will not be considered.