Dis-Chem Pharmacies is hiring a Retail Store Assistant for a brand-new store opening in Pinelands, Cape Town. Support store operations, customer service, point of sale, and receiving processes. Requires Matric, retail experience, basic MS Office, and SAP knowledge. Permanent position with benefits.
📍 Role Overview
- Company: Dis-Chem Pharmacies Limited
- Location: Pinelands, Cape Town, Western Cape
- Store Status: New Store Launch
- Experience Level: Associate
- Contract: Permanent
- Closing Date: 31 August 2026
🎯 Purpose of the Role
Dis-Chem Pharmacies is expanding with an exciting new store launch in Pinelands! As a Retail Store Assistant, you will play a key role in setting up and maintaining smooth day-to-day store operations. You will support overall store management by executing critical operational, customer service, cash management, and administrative tasks in accordance with Dis-Chem’s standard operating procedures.
🔑 Key Responsibilities
Customer Experience & Service
- Customer Relations: Assist customers with queries, manage complaints/compliments, and refer customers to specialized departments when necessary.
- Service Benchmarks: Maintain a professional demeanor and adhere to customer turnover per hour benchmarks.
Point of Sale & Cash Administration
- Float & Cash Control: Manage floats, shorts, overs, and branch change requirements to keep cashiers stocked and ready.
- Returns & Refunds: Process refund and return transactions accurately and ensure back-shopping items are returned to shelves correctly.
- Document Control: Maintain strict administrative records for floats, petty cash, and cash on hand.
Receiving & Stock Management
- Stock Verification: Review and verify deliveries and invoices for total accuracy.
- Claims Processing: Assist the Receiving Manager with logging Distribution Centre (DC) claims.
- High-Risk Stock: Help manage and control high-risk/high-value inventory to minimize shrinkage.
✅ Minimum Requirements
- Education: Grade 12 / Matric (Essential).
- Experience: Proven experience in a Retail environment.
- Systems & Software: Basic computer literacy (MS Word, Excel, Outlook) and SAP knowledge.
- Checks & Clearances: South African citizenship with clear criminal (MIE) and credit records.
- Transport: Valid driver’s license and/or own reliable transport.
🧠 Core Competencies
- Retail Administration: Solid understanding of daily store workflows and operational controls.
- Teamwork & Leadership: Strong interpersonal skills with leadership capabilities to support store staff.
- Trust & Integrity: Honest and reliable when managing cash, floats, and sensitive financial records.
- Resilience: Ability to perform under pressure and meet strict daily deadlines in a busy environment.
💼 Remuneration & Benefits
- Market-related salary
- Medical Aid contributions
- Provident Fund
- Dis-Chem Staff Account benefits