Discovery Invest is hiring a Servicing Administrator Intern in Sandton. Specialize in Section 14 & 50 transfers within a LISP environment. 2 years’ experience required. Apply now!
Company: Discovery Ltd.
Location: Sandton, Gauteng
Business Unit: Discovery Invest – Administration & Office Support
Job Type: Internship
About Discovery Invest
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. Discovery Invest, launched in 2007, is the only shared-value investment platform in South Africa. We reward clients for positive investment behavior with boosted returns, helping millions achieve financial freedom. We seek self-driven individuals who are passionate about world-class service and innovation to join our dynamic Sandton team.
Key Purpose & Objectives
The primary focus of this role is the Administration of Transfers, specifically Section 14 and Section 50 transfers from Discovery’s platform to other insurers and financial institutions.
As an Intern in this space, you will ensure that all “transfers out” are processed within strict Service Level Agreements (SLAs) and in full accordance with South African financial legislation.
Key Responsibilities
- Transfer Processing: Execute end-to-end Section 14 and Section 50 transfers out of the Discovery platform.
- Document Management: Request and proactively follow up on outstanding documentation from external companies, financial advisors, and clients.
- Query Resolution: Handle inbound calls and email queries from policyholders and advisors; perform outbound calls where necessary to resolve bottlenecks.
- Escalation Handling: Address service failures timeously to ensure recovery and maintain client trust.
- Relationship Management: Build and maintain strong professional ties with financial advisors and both internal and external stakeholders.
- SLA Monitoring: Monitor task lists daily to ensure all cases remain within agreed-upon timelines.
- System Testing: Assist with system implementations and user testing to improve administrative efficiency.
Education & Experience Requirements
- Education: Matric / Grade 12.
- Experience: Minimum of 2 years’ experience within a Linked Investment Service Provider (LISP) environment is essential.
- Specialized Knowledge: * Strong understanding of the Long-Term Insurance Act and Pension Fund Act (specifically regarding Section 14 and 50).
- Comprehensive knowledge of Retirement Products.
- LISP Admin: Practical experience in LISP administration is a mandatory requirement for this internship.
Core Competencies
- Quality & Detail: High level of accuracy in data processing and compliance.
- Resilience: Ability to maintain performance and accuracy under high pressure.
- Customer-Centric: Passionate about delivering an exceptional service experience.
- Communication: Strong verbal and written skills for professional stakeholder engagement.
- Time Management: Highly organized with a results-oriented mindset.
Job Summary
| Feature | Details |
| Functional Area | Administration & Office Support |
| Focus | Legislative Transfers (Section 14/50) |
| Industry | Financial Services / Investments |
| EE Status | EE Plan & Targets will be considered; Disability-inclusive |
How to Apply
If you have the LISP experience and legislative knowledge required to excel at Discovery Invest, please submit your application via the Discovery Careers Portal.