Discovery Invest is hiring a Service Consultant Intern in Sandton. Join our world-class call center. 2 years’ contact center experience and financial services background required. Apply now!
Company: Discovery Ltd.
Location: Sandton, Gauteng
Business Unit: Discovery Invest – Call Center / Contact Center
Job Type: Internship
About Discovery Invest
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. Discovery Invest is a fast-paced, innovative environment that thrives on customer engagement and meaningful relationships with brokers and stakeholders. We believe in providing world-class service to ensure sustainable, long-term partnerships.
Key Purpose
We are seeking Service Consultants who are deeply client-centric and possess a genuine passion for customer excellence. In this role, you will be the primary voice of Discovery Invest, ensuring that every interaction reflects our core values and commitment to quality.
Key Responsibilities
- Inbound Query Management: Handle multiple telephonic queries from investors, brokers, and franchises, ensuring resolution from start to finish.
- Client Retention: Focus on high-level client satisfaction outcomes to drive retention and brand loyalty.
- Accurate Record Keeping: Log all interactions meticulously using Discovery’s internal systems and maintain detailed statistics on all correspondence.
- Knowledge Excellence: Achieve specific product and soft skills targets to remain a subject matter expert.
- Compliance & Risk: Adhere strictly to all risk and compliance requirements while updating callers on the progress of their requests.
- Workflow Coordination: Route complex queries to the correct specialized departments for adequate resolution.
Personal Attributes & Skills
- Communication: Exceptional verbal and written communication skills with the ability to speak fluently and express key points clearly.
- Emotional Intelligence: Displays empathy, patience, and the ability to stay calm and objective during difficult situations.
- Adaptability: Rapidly learns new tasks, commits information to memory quickly, and remains open to constructive feedback.
- Results-Driven: Works in a systematic and methodical manner to meet high standards for both quality and quantity.
- Resilience: Focuses productively in a pressurized environment and maintains a positive outlook.
Education & Experience Requirements
- Education: Matric / Grade 12.
- Advantageous: A related BComm Degree.
- Experience: * Minimum of 2 years’ Call Centre experience.
- Minimum of 1 year of experience within the Financial Services Industry.
- Technical Skills: * Proficient in MS Office (Essential).
- Basic mathematical skills.
- Advantageous Knowledge: * Working experience within a Linked Investment Service Provider (LISP).
- Understanding of broker dynamics.
Job Summary
| Feature | Details |
| Functional Area | Call Center / Contact Center |
| Focus | Financial Services & Investor Support |
| Attributes | Client-centric, Resilient, Methodical |
| EE Status | Disability-inclusive; EE Plan & Targets apply |
How to Apply
If you are a self-motivated team player who excels at exceeding customer expectations, we invite you to apply through the Discovery Careers Portal.