Fidelity Services Group is hiring a well-groomed Hotel Security Officer in Cape Town. Manage guest safety, patrol premises, and respond to emergencies in a luxury hospitality environment. Requires Matric, 3+ years of Hospitality Security experience, and valid PSIRA (A–C).
📍 Role Overview
- Company: Fidelity Services Group
- Location: Cape Town, Western Cape
- Contract: Permanent
- Industry: Security and Investigations
- Closing Date: 28 February 2026
🎯 Purpose of the Role
This role is specifically tailored for the hospitality sector, where security and high-end customer service intersect. As a Hotel Security Officer, you are not only a guardian of the premises but also an ambassador for the hotel. You will be responsible for creating a safe, welcoming environment for international and local guests while maintaining a vigilant, “eyes-on” approach to potential safety hazards or security breaches.
🔑 Key Responsibilities
Vigilance & Deterrence
- Active Patrols: Conduct regular rounds of all hotel areas, including lobbies, guest floors, parking, and back-of-house facilities.
- Proactive Monitoring: Observe security systems (CCTV) and physical surroundings to identify breaches or hazards before they escalate.
- Professional Presence: Act as a visible deterrent by maintaining an alert and highly professional stance at all times.
Incident & Emergency Response
- Rapid Intervention: Respond to various incidents including physical disturbances, reported thefts, and medical emergencies.
- Investigations: Conduct initial on-site investigations into security matters and coordinate with local law enforcement (SAPS) when necessary.
- Policy Enforcement: Monitor both guest and staff behavior to ensure strict compliance with established hotel policies.
Guest Relations & Admin
- Customer Service: Assist guests with queries, concerns, or special needs, ensuring security protocols do not negatively impact the guest experience.
- Documentation: Maintain accurate daily logs and complete detailed, professional reports for every security incident.
✅ Minimum Requirements
- Certification: Valid PSIRA Certificate (Grade A, B, or C).
- Experience: At least 3 years of experience specifically within Hospitality/Hotel Security.
- Education: Grade 12 (Matric) is mandatory.
- Physicality: Must be physically fit and capable of standing or walking for long durations.
- Skills: Strong interpersonal and communication skills; ability to make rapid, sound decisions under extreme pressure.
🧠 Additional Requirements
- Presentation: Must be exceptionally well-groomed and presented at all times (Hospitality standards).
- Flexibility: Must be willing to work a shifting schedule, including night shifts, weekends, and public holidays.
- Vetting: Must be willing to undergo a comprehensive background check and drug screening.