Are you a graduate in Nelspruit looking to enter the automotive industry? This 12-month YES Internship offers hands-on experience in aftersales and service administration. Requires a Degree/Diploma and must be currently unemployed.
📍 Role Overview
- Location: Nelspruit, Mpumalanga
- Reference: PTA000845
- Program: YES (Youth Employment Service) Internship
- Duration: 12-Month Fixed-Term Contract
- Salary: R 5,600 per month (Stipend)
- Closing Date: 05 February 2026
🎯 Purpose of the Job
This internship is a premier entry point for graduates into the Aftersales division of an established automotive organization. You will work alongside experienced Service Advisors, learning how to bridge the gap between technical workshop operations and high-end customer service. This role is focused on developing your skills in service administration, customer retention, and operational efficiency.
🔑 Key Responsibilities
Customer Service & Liaison
- Service Bookings: Assist in the professional intake of vehicles, ensuring all customer concerns are documented correctly.
- Updates: Support the team by providing customers with real-time updates on their vehicle status and job card progress.
- Satisfaction: Learn and apply techniques to maintain the high customer satisfaction scores (CSI) required by major automotive brands.
Aftersales Administration
- Invoicing & Quotes: Gain exposure to the financial side of the workshop, including generating quotes for repairs and final service invoicing.
- Documentation: Maintain meticulous records of service history and warranty claims.
- Collaboration: Liaise between the workshop technicians and the parts department to ensure all necessary components are available for repairs.
Compliance & Standards
- Quality Control: Adhere to internal brand standards and quality protocols.
- System Usage: Use basic computer systems to track vehicle progress and update internal databases.
✅ Minimum Requirements
- Education: Completed Degree or Diploma in any relevant field (Business, Admin, or Engineering-related fields are often beneficial).
- Employment Status: Currently unemployed.
- YES Eligibility: Applicants must not have previously participated in or been placed through a YES Programme opportunity.
- Skills:
- Strong communication and interpersonal skills.
- Basic computer literacy.
- A professional attitude with a mindset focused on the customer experience.
🧠 Skills and Competencies
- Eagerness to Learn: A genuine interest in how the automotive industry operates behind the scenes.
- Reliability: Consistency in handling documentation and following through on customer queries.
- Time Management: The ability to handle the fast-paced morning “rush” typical of service centres.
🎁 What the Internship Offers
- Structured Training: A 12-month roadmap of workplace learning.
- Mentorship: Support from seasoned automotive professionals.
- Employability: A certificate and a recognized reference that makes you highly employable in the retail motor industry (RMI).