Company: Incredible Connection (Pepkor Lifestyle)
Location: Pavilion Shopping Centre, KwaZulu-Natal
Job Type: Permanent
Reference: PAV-SCA-2025
Closing Date: 29 December 2025
Why Choose Pepkor Lifestyle?
Step into a rewarding career at the forefront of retail innovation. By joining the Incredible Connection team, you aren’t just taking a job—you are joining a mission to make quality technology and living accessible to all. We offer an environment that thrives on creativity, continuous improvement, and competitive development opportunities.
Role Overview
As a Service Centre Administrator, you are the bridge between technical solutions and world-class customer service. Based in our Pavilion branch, you will manage the administrative flow of the service desk, ensuring that customer repairs, technical queries, and sales opportunities are handled with precision and speed.
Key Responsibilities
- Customer Service Excellence: Act as the first point of contact for technical service queries, ensuring every customer receives professional and empathetic assistance.
- Sales Target Achievement: Identify opportunities to offer value-added services or products to meeting individual and store sales goals.
- Product Knowledge: Maintain expert-level knowledge of the latest technology, gadgets, and services offered by Incredible Connection.
- Merchandising & Presentation: Ensure the service centre area is organized, visually appealing, and reflects our high brand standards.
- Operations & Security: Contribute to the safety and security of high-value stock and customer units within the service department.
- Team Synergy: Practice effective self-management while collaborating with the floor team and technicians to ensure a seamless customer journey.
Minimum Requirements
- Education: Grade 12 (Matric) qualification.
- Experience: Minimum of 1–2 years of proven experience within a fast-paced retail environment (Experience in a tech or service-related retail role is highly advantageous).
- Skills: * Strong administrative and organizational capabilities.
- Ability to communicate technical concepts to non-technical customers.
- A target-driven mindset with a focus on sales growth.
- High attention to detail regarding service records and documentation.
The Ideal Candidate
- Passionate about technology and customer problem-solving.
- Able to handle high-pressure situations with a positive attitude.
- A team player who takes ownership of their work area.
Job Summary
| Feature | Details |
| Division | Incredible Connection (HiFi Corp Synergy) |
| Experience Level | Entry to Junior (1–2 Years) |
| Job Functional Area | Operations / Service Desk |
| Closing Date | 29 December 2025 |
How to Apply
Are you ready to embark on a rewarding career journey? If you meet the qualifications and are eager to make a difference at the Pavilion branch, please submit your application via the Pepkor Careers Portal before the closing date.