Concentrix is hiring Customer Service Advisors for an innovative international Health Care campaign in Cape Town. Support US-based patients with high-quality care and technical solutions. Requires Grade 12, 8 months of international BPO experience, and shift flexibility. R8,000 basic + R1,000 allowance + benefits.
📍 Role Overview
- Company: Concentrix
- Location: Cape Town (On-site)
- Industry: International BPO / Health Care
- Work Hours: Shifts aligned to United States business hours
- Salary: R8,000 (Base) + R1,000 (Campaign Allowance) + Performance Incentives
🎯 Purpose of the Role
This isn’t just a call center job; it’s an opportunity to work on a cutting-edge Health Care campaign. As a Customer Service Advisor, you will be the primary point of contact for international patients and clients. Your goal is to provide empathetic, accurate, and efficient solutions, ensuring that every interaction enhances the patient’s experience while adhering to strict international compliance and security standards.
🔑 What You Will Do
Patient Support & Problem Solving
- Service Excellence: Provide a world-class customer experience by proactively offering solutions to patient concerns.
- First Contact Resolution: Aim to resolve queries during the first interaction to ensure patient satisfaction and operational efficiency.
- Information Accuracy: Verify and update patient information meticulously to maintain a high-quality database.
Performance & Knowledge Sharing
- Target Achievement: Work consistently toward meeting and exceeding set KPIs and performance targets.
- Continuous Learning: Develop and maintain expert knowledge of the specific health care campaign and its evolving technologies.
- Collaboration: Share skills and campaign-relevant information with teammates and managers to foster a high-performing culture.
Security & Compliance
- Data Protection: Protect sensitive information security and take immediate responsibility for highlighting potential issues through the correct channels.
- Behavioral Standards: Apply agreed-upon behavioral and compliance standards in every interaction.
✅ Requirements
- Education: Grade 12 (Matric) pass.
- Experience: Minimum 8 months of experience working in an international BPO contact center environment is essential.
- Communication: Exceptional proficiency in English (verbal and written).
- Availability: Ability to work shifts that align with US business hours (typically afternoon/night shifts in SA).
- Attributes: Highly responsible, self-motivated, and capable of working in a dynamic on-site environment.
It’s a Plus if You Have:
- Knowledge of the Health Care industry.
- Experience specifically in a patient care environment.