Hiring: Technical Support Advisor at Concentrix, Cape Town. Salary: R8,000 + Benefits. Requires 24 months of international call center experience OR 1 year of Tier-2/NOC/TL experience. Support an innovative global campaign. Apply now!
Company: Concentrix
Location: Foreshore, Cape Town (On-site)
Job Type: Full-Time
Salary: R8,000 per month
Requisition ID: R1680493
Role Purpose
Are you a technical problem-solver ready to join a community of over 550,000 global “game-changers”? Concentrix is looking for a Technical Support Advisor to join our innovative international campaign in the heart of Cape Town. This role is designed for a customer-centric professional who can navigate complex technical systems, resolve escalated service desk tickets, and deliver a world-class support experience via multiple digital channels.
Key Areas of Impact
Technical Service Delivery
- Service Desk Excellence: Deliver high-tier technology services via Service Desk channels, including phone (IVR), WhatsApp, and Chat.
- Incident Management: Handle escalated tickets and service requests, ensuring that both customer and supplier/vendor issues are resolved efficiently.
- Monitoring & Automation: Use service monitoring tools and automation to mitigate issues and support the automatic resolution of technical glitches.
Application & Project Support
- Business Applications: Coordinate the effective functioning of business apps and contribute to planning for configuration changes and releases.
- Virtual Support: Provide technical assistance for remote staff and interact with 3rd party vendors within the delivery chain.
- Knowledge Management: Assist in driving the knowledge management process and participate in various IT-related projects.
Operational Reporting
- Data Analysis: Assist with the creation and analysis of operational and financial reporting.
- Industry Awareness: Maintain up-to-date knowledge of industry trends to ensure the support business remains competitive.
What You Need to Succeed
Minimum Requirements
- Education: Grade 12 / Matric (Essential).
- Experience: * 24 Months of international call center experience (Customer Service).
- OR Minimum 1 year of experience in second-tier resolution, a Team Leader role, or NOC experience.
- Integrity: Clear credit and criminal records are essential.
- Availability: Ability to work late-night shifts in a structured environment.
- Language: Language level B2 proficiency.
Technical Skill Set
- Software: Experience with QuickBase (or similar CRM), Google Suite, and ticketing systems.
- Systems: Highly computer literate with strong PC navigational and problem-solving skills.
- Communication: Ability to analyze learned technical systems and explain them clearly to users.
What is in it for you?
- Salary & Transport: R8,000 monthly salary with subsidized transport.
- Health & Security: Medical aid/insurance for the employee and two dependents, Pension Fund, and Group Life Cover.
- Wellness: Access to the Employee Assistance Programme (EAP), financial well-being sessions, and stress management workshops.
- Culture: An inclusive, interactive company culture with team-building and upskilling opportunities.
Employment Equity & Statistics
In accordance with South African law, this appointment will be made in line with the Concentrix Employment Equity (EE) Plan.
As of the latest available industry data for the BPO (Business Process Outsourcing) sector in South Africa, the workforce demographic typically reflects approximately 88% Black (African, Coloured, and Indian) representation and 12% White representation. Concentrix evaluates all qualified applicants without regard to race, color, religion, or gender.
How to Apply
If you have the technical expertise and the sense of urgency required for this role, please apply through the Concentrix Careers Portal.