Customer Service Consultant: A&G Australia (Night Shift)

Join the 2026 Talent Pool: Customer Service Consultant for A&G Australia (Night Shift). Based in Johannesburg. Requires Matric and 2+ years of customer service experience. Support the Australian insurance market. Apply by 31 December 2025!

Company: Telesure Investment Holdings (TIH)

Brand: Auto & General (A&G) Australia

Location: Johannesburg, Gauteng

Job Type: Full-Time (Night Shift)

Closing Date: 31 December 2025

Role Purpose

Are you ready to grow your career within a global financial services powerhouse? We are building our 2026 Talent Pool for the Auto & General Australia team. In this role, you will be the primary point of contact for Australian policyholders, assisting them with insurance claims, policy amendments, and product inquiries. You will provide “peace of mind” by delivering first-call resolutions and ensuring that every customer interaction is handled with empathy and technical precision.

Key Areas of Impact

Customer Experience & Sales

• First-Call Resolution: Manage inbound inquiries to provide immediate solutions for policyholders, ensuring requests are executed to high international standards.
• Needs Analysis: Use probing questions to gather relevant information, allowing you to accurately assist with claims or policy changes.
• Value-Added Selling: Identify opportunities to up-sell products and additional benefits that best meet the customer’s needs, influencing positive purchase decisions.

Policy Administration

• Information Capture: Obtain and capture precise data from insured persons to facilitate the seamless settling of claims.
• Amendments: Process policy updates, including changes to personal details, addresses, and banking information.
• Compliance: Adhere to mandatory procedures and regulatory codes of conduct (both South African and Australian) to ensure all work meets industry standards.

Professional Development

• Personal Capability: Participate in ongoing coaching and training to stay ahead of industry best practices and evolving insurance technology.
• Scheduling: Maintain strict adherence to the Night Shift schedule to align with Australian business hours.

What You Need to Succeed

Minimum Requirements

• Education: Matric / Grade 12 (SAQA Accredited) is essential.
• Experience: Minimum of 2 years of customer service experience (Essential).
• Advantage: 1 year of call centre experience within the Financial Services industry is highly beneficial.

Core Competencies

• Communication: Exceptional verbal and written communication skills for customising customer responses.
• Resilience: Ability to work a permanent night shift schedule while maintaining high performance.
• Operational Discipline: A strong commitment to following internal SLAs and external regulatory codes.
• Interpersonal Skills: Ability to build rapport with international clients and work effectively within an unstoppable team.

Why Join the TIH Team?

• Global Exposure: Work on a leading Australian insurance brand from right here in South Africa.
• Purpose-Led: Be part of an organisation dedicated to finding “better ways to give peace of mind.”
• Growth: TIH is home to South Africa’s leading financial service providers, offering significant internal career paths.

Job Summary

How to Apply

If you have the drive to support an international market and meet the experience requirements, please apply for the 2026 Talent Pool via the TIH Careers Portal.

Note: If you have not been contacted within the standard screening period, please consider your application for this specific pool unsuccessful.