Apply for the permanent Customer Care Senior Admin Clerk position at SPAR in the Western Cape. This senior role acts as the operational hub for retailer queries and logistics reporting. Requires 3–4 years of experience in Logistics/Customer Service and proficiency in AS400. Apply by 11 February 2026.
📍 Role & Location Details
- Company: SPAR (North Rand/Western Cape DC)
- Reference Number: spar_000836
- Location: Western Cape
- Contract Type: Permanent
- Closing Date: 11 February 2026
🌟 Role Purpose
This position serves as the central operational hub for managing retailer queries, delivery issues, and reporting within the SPAR network. As a senior lead, you will bridge the gap between warehouse/transport networks and retailers, driving operational efficiency through proactive problem-solving and team mentorship.
🔑 Key Responsibilities
Leadership & Team Management
- Supervision: Lead and mentor the customer care team, ensuring adherence to service standards and best practices.
- Staffing: Monitor absenteeism, timekeeping, and overtime. Manage schedules for weekends and public holidays.
- Delegation: Allocate administrative tasks effectively to optimize productivity and meet deadlines.
- Meetings: Conduct regular department meetings to ensure alignment and accountability.
Reporting & Operations
- Data Analysis: Compile, analyze, and report on delivery statistics to drive continuous improvement across departments.
- Platform Oversight: Ensure timeous responses on Channel Mobile and other digital platforms.
- Problem Solving: Support the team in resolving challenging customer situations and escalate retailer concerns appropriately.
Communication & Liaison
- Inter-departmental Hub: Facilitate seamless communication between operational departments (Warehouse/Transport) and Retailers.
- Customer Excellence: Maintain a strong focus on both internal and external customer care, ensuring every interaction reflects SPAR’s service excellence.
✅ Minimum Requirements
- Education: Matric (Grade 12) certificate.
- Experience: 3–4 years in Logistics, Administration, or Customer Service.
- Leadership: Proven experience in a supervisory or team-leader role (or clear evidence of readiness for leadership).
- Technical Skills: * Proficiency with AS400 (Essential).
- Experience with communication platforms like AgentChat, WhatsApp, and Email.
- Strong reporting and data analysis skills.
🧠 Core Competencies
- Decision-Making: Strong ability to solve problems under pressure.
- Communication: Excellent interpersonal skills (written and verbal).
- Work Ethic: Demonstrated reliability, attention to detail, and a customer-care mindset.
📝 Why Apply?
This is a pivotal role within SPAR’s logistics chain. It offers a permanent opportunity for a seasoned administrative professional with a background in logistics to take on a leadership mandate in a high-volume retail environment.