A leading retail store in Nqutu, KZN is looking for a General Assistant. Responsible for high-level customer service, merchandising according to planograms, and maintaining store safety. Requires Grade 12 (no experience) or Grade 10 (with 1 year experience).
📍 Role Overview
- Location: Nqutu, KwaZulu-Natal
- Status: Active (Posted 15 Jan 2026)
- Contract: External Application Only
- Industry: Retail / FMCG
🎯 Purpose of the Job
The General Assistant is the heartbeat of the store floor. Your primary mission is to ensure customers have a seamless shopping experience by keeping shelves fully stocked, prices correctly labeled, and the environment safe and clean. You act as the first point of contact for customer queries and are responsible for the visual standards of your designated aisle.
🔑 Key Performance Areas
Customer Service & Advice
- Assistance: Actively approach customers to provide advice on products and help locate items.
- Conflict Resolution: Assist with and resolve customer complaints in a professional, friendly manner.
Merchandising & Pricing
- Planograms: Ensure your area is merchandised exactly according to the store layout and official planograms (visual shelf maps).
- Bulk Stock: Merchandise bulk areas safely, ensuring heavy items are secured.
- Pricing: Ensure every product has the correct shelf price label (SPL) to avoid customer frustration at the till.
Safety & Housekeeping
- OHSA Compliance: Maintain a safe environment using safety gear and reporting any racking or shelving discrepancies to the Store Manager.
- Cleanliness: Ensure aisles are free of obstacles (boxes/pallets) and keep to the cleaning schedules for staff facilities (Canteen/Toilets).
- Stock Loss: Monitor and report any damaged stock immediately to minimize financial loss for the branch.
✅ Minimum Requirements
- Education & Experience:
- Option A: Grade 12 (Matric) certificate with no previous work experience.
- Option B: Minimum Grade 10 (or NQF 3) with at least one year of related work experience.
- Language: Ability to communicate fluently in English and the dominant local language of Nqutu.
- Documentation: Valid South African ID or work permit.
- Availability: Must be willing to work shifts, weekends, and public holidays.
🧠 Key Values & Skills
- Accuracy: Handling detailed information (like barcodes and price labels) without making mistakes.
- Client Focus: Approaching customer questions with a “can-do” mentality and making everyone feel welcome.
- Integrity: Handling sensitive info carefully and being sincere in all interactions.
- Self-Development: A desire to learn the retail business and seek feedback to grow within the company.